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Main Responsibility:

  • Responsible for the entry, tacking and follow-up of all warranty claims to ensure payment by the manufacturer/s.

Job Description and Standards:

  • Reports to Service Manager.
  • Reviews warranty complaints/claims and concerned units and ensures that request for warranty claims are based on warranty policies/coverage by the manufacturer/s.
  • Accurately encodes necessary information to NIDWACS.
  • In coordination with the Shop Superintendent/Service Manager, accurately prepares the technical report and submits the same to the manufacturer for warranty claims.
  • Ensures a maximum 3% return/reject rate.
  • Ensures all warranty claims are processed within 24 hours upon closing of Repair Order and submitted to the Manufacturer every Friday.
  • Administers warranty parts identification and disposal.
  • Conducts road tests evaluation of warranty units when necessary.
  • Tracks warranty parts by ensuring proper tagging with repair order number and date of replacement.
  • Re-submits rejected/returned claims (if any) immediately based on the reason for returned/reject.
  • Submits weekly warranty report/status to Warranty Head & to the Service Manager.
  • Attends and conducts trainings in warranty processes and other trainings as required.
  • Keeps himself abreast with all factory recalls and bulletins.
  • Observes company policies, rules and regulations.
  • Attendance is above average.
  • Observes and promotes 5S in work area at all times.
  • Performs other duties that may be assigned by the Management.

Warranty Processor
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