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Job Description and Standards:

  • Contacts service customer through phone for service appointments, job recommendations, PMS and for other promos of the department.
  • Conducts an efficient telemarketing procedure to ensure that targets are met.
  • Ensures service appointments of 13 customers per day.
  • Contact customer who did not show up for appointment for re-scheduling.
  • Ensures that customers with recommended repairs and customer PMS are contacted with 100 % achievement.
  • Keeps oneself abreast with the latest products and latest promo for proper information release to customers.
  • Maintains an efficient record of service customer data base and ensures that these are kept confidential and released to authorized personnel only.
  • Conducts oneself in a professional manner while representing the company while conducting calls to clients.
  • Attends to customer inquiries and complaints as needed.
  • Coordinates with service and customer relations management for major complaints.
  • Submits to CARD on a Daily Service Respondents Report with complete information as follows.

Date of Service/Repairs

Repair Order in Number

Customer Name

Telephone number (at least two)

Vehicle Information (Model, Plate #, Engine & chassis #)

Name of Service Advisor

  • Assist in the service reception when the need arises (only to ensure that customers are attended to and not to prepare Repair Orders).
  • 5S is practice in the work area at all times.
  • Observes Company policies, rules and regulations.
  • Attendance is above average.


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