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Job Description and Standards:

  • Reports to Customer Relations Manager.
  • Promotes Company through effective customer relations and goodwill activities.
  • Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer’s satisfaction on overall dealership experience.
  • Contacts service customers for after-service customer follow-up to ensure customer’s satisfaction on the services performed, three days after the unit released from the shop.
  • Attends to customer inquiries and concerns and act immediately and effectively to resolve the same.
  • Assist the operating departments on issues requiring assistance and follow-up from/to the manufacturers.
  • Performs internal audit on operating departments to ensure adherence to standards set forth by the manufacturers.
  • Submits internal and external reportorial requirements on or before the set deadline.
  • Assist the Service Department in promoting and implementing service appointment system.
  • Assist/facilities in training conducted by the department.
  • Maintains an accurate and efficient file of customer data.
  • Sends invitations and greeting cards to clients on special dealer events and occasions respectively.
  • Assist in telemarketing various promo and events.
  • Performs other duties that may be assigned as need arises.
  • Observes Company policies, rules and regulations including 5S with no incidence of violation.
Customer Relations Officer
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