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Job Description and Standards:

  • Reports to Assistant Service Manager.
  • Prepares estimates, Repair Orders and checklists of units for collision repairs solicited by the BP Marketing Assistants.
  • Collates required documents for claims and repairs.
  • Coordinates with Marketing Assistance for release of Letter Authority from the Insurance companies.
  • Coordinate with BP Supervisor for progress/updates/completion of repairs.
  • Updates customers for the status of the repairs of their units and for other required documents and additional repairs that maybe necessary.
  • Conducts own Quality Inspection on units turned over by the BP Shop.
  • Ensures that finished unit, including documents for customer signature are ready prior to the customers; arrival and observes NSSW standards in unit turn over to the customers.
  • Ensures that parts requisition, parts issuance and delivery to the warehouse are carried out within no incidence of delay through proper monitoring and coordination with parts department.
  • Maintains a monitoring system to ensure that pending parts are regularly followed-up and necessary steps are taken to avoid delay in the completion of repairs.
  • Acts as the overall coordinator between Marketing Assistance/SA, Parts Department and BP Shop in ensuring that the causes of delays in documentation and parts requirements are addressed in the earliest possible time, if not totally avoided.
  • Transactions are virtuous and unadulterated.
  • Brings and pick-up unit/s to and from the BP shop when necessary.
  • Attends to customer inquiries and complaints with efficiency.
  • Assists other SAs (BP or GJ) when the need arises.
  • Maintains own monitoring system to monitor progress of documents and repair completion.
  • Ensures that all required reports are submitted with no incidence of delay.
  • Observes 5S in the work at all times.
  • Observes Company policy, rules and regulations and standard operating procedure.
  • Attendance is outstanding.
  • Performs other duties that may be assigned.
BP SA/Coordinator
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