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Job Description and Standards

  • Reports to Assistant Service Manager
  • Prepares estimates, Repair Orders and checklists of units for collisions repair solicited by BP Marketing Assistants.
  • Collates required documents for claims and repairs.
  • Coordinates with Marketing Assistance for release of letter of Authority from the insurance companies.
  • Coordinates with BP Supervisor for progress/updates/completion of completion.
  • Updates customers for the status of the repairs of their units and for other required documents and additional repairs that may be necessary.
  • Conducts own Quality Inspection on units turn over by BP Shop.
  • Ensures that finished unit, including documents for customer signature are ready prior to the customer’s arrival and observes NSSW standards in unit turn over to the customer.
  • Ensures that parts requisition, parts issuance and delivery to the warehouse are carried out with no incidence and delay through proper monitoring and coordination with parts department.
  • Maintains a monitoring system to ensure that pending parts are regularly followed-up and necessary steps are taken to avoid delay in the completions of repairs.
  • Acts as the overall coordinator between Marketing Assistants/SA, Parts Department and BP shop when necessary in ensuring that the cause of delays in documentation and parts requirements are addressed in the earliest possible time, if not totally avoided.
  • Transactions and virtuous and unadulterated.
  • Brings picks-up unit/s to and from the BP shop when necessary.
  • Attends to customer inquiries and complaints with efficiency.
  • Assists other SA’s (BP or GJ) when the need arises.
  • Maintains own monitoring system to monitoring progress of documents and repair completion.
  • Ensures that all required reports are submitted with no incidence of delay.
  • Observes 5S in the work area at all times.
  • Observes Company policy, rules and regulations and standard operating procedure.
  • Attendance is outstanding.
  • Performs other duties that may be assigned.

 

 

BA SA/Coordinator
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