- Growth and Profitability through target achievement and development of quality personnel. Promote Company image.
Job Description and Standards:
- Reports to General Manager.
- 100% achievement of KPI for after-sales (parts and service)
- Analyzes potential market and strategized market penetration.
- Ensures that report and forms required from Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel such as, but not limited to :
Trouble Diagnosis Worksheet
Efficiency and Productivity Report
After-Sales Marketing Monitoring
- Studies competition and benchmark outstanding operations policies/procedures.
- Creates well-thought marketing plans and programs to increase productivity, revenues and profit.
- Determines success/failure f implemented marketing programs for future reference and to develop counter measure.
- Assist and guides subordinates to achieve KPI’s.
- Visits corporate accounts, insurance companies and influencial clients to promote Company, enhancing Company image.
- Participates in performance evaluation of ALL Service and Parts personnel accurately and objectively.
- Keeps oneself abreast with current technical bulletins/updates, new products and announcement for the Manufacturers.
- Determines service personnel training needs and coordinates with DDMO.
- Conducts training when necessary.
- Ensures proper handling/disposal of waste products in compliance with government regulations.
- Maintains harmonious relationship with other departments, distributors and other dealers.
- Attends meetings and trainings are required by the Manufacturers and by the Management.
- Prepares a well-planned, well organized and sensible business plan.
- Supports and implements 5S to the entire Service and Parts Departments.
- Exercises administrative functions such as employee discipline, provides consultation and counseling if necessary.
- Observes and implements Company policies, rules and regulations and Standard Operating Procedures.
- Attendance (promptness and presence at work) is outstanding.
- Leads by example.
After Sales Group Manager